How can we help?
We usually reply within one business day (Monday to Friday, US hours).
Email us
Include your business name and, if it's about a customer's card, the card number shown on the back of the card.
Already a customer?
Manage your plan, invoices and payment method under Plan & billing.
For business owners
How do I get started?
Sign up at https://app.getloyality.com, create your business, set your reward (for example "10 coffees, 1 free"), then print your QR poster from Overview → Share & promote and place it by the register.
How do my staff stamp cards?
Add them under Team with their email. They sign in with that email, tap Scan customer, and point the camera at the QR code on the customer's wallet card.
A scan says the card was stamped moments ago.
That's the anti-abuse cooldown. You can change the time between stamps under Reward → Advanced options.
How do messages and credits work?
Each plan includes messages every month (300 on Starter, 1,500 on Pro). One message reaches one customer. Monthly messages are used first; extra packs are used after and never expire.
How do I change or cancel my plan?
Go to Plan & billing. You can switch plans anytime (prorated) or cancel; your plan stays active until the end of the current period.
For customers of a shop
I lost my card or changed phones.
Wallet cards usually come back automatically when you sign in to a new phone with the same Apple ID or Google account. If not, ask the shop. They can look up your card number, or you can scan their poster again for a new card.
How do I stop notifications from a card?
iPhone: open the card in Wallet, tap ⋯ (More) and turn off Allow Notifications.
Android: open the card in Google Wallet, tap ⋮ (More), then Pass notifications and turn them off.
How do I remove a card?
iPhone: open the card in Wallet, tap ⋯ and choose Remove Pass. Android: open the card in Google Wallet, tap ⋮ and choose Remove.
Questions about a reward or your stamps?
Rewards are offered by each shop, so the shop is the best place to ask. For anything else, email support@getloyality.com.
Privacy requests
To access or delete information we hold about you, email support@getloyality.com with the subject "Privacy request". See our privacy policy for details.